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Shipping Information
Quick Order Tracking
Our shipping rates are the lowest when it comes to shipping perishable foods. If you're not in a hurry, select GROUND shipping and reap the benefits of low shipping cost. All GROUND orders ship on Monday, Tuesday, Wednesday and arrive on Friday or Saturday of the same week. However, all GROUND orders, whether you ordered dry goods or perishable foods, will be delivered within 9 business days or less. If you need quicker delivery, please select NEXT DAY or 2DAY shipping. Read below for more details on GROUND shipping under PERISHABLE FOODS.
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“DEEP
FREEZE PACKAGING”CajunGrocer.com offers Ground, 2-3 Day and Overnight delivery from Lafayette, Louisiana to the lower 48 continental United States. For delivery to Hawaii and Alaska, you must select NEXT DAY as your shipping method when checking out. A $12.50 surcharge for shipments to Hawaii and Alaska will be added to your total purchase. For international shipping, refer below for detailed ordering procedures. For Saturday delivery, you must select NEXT Day as your shipping method. A $12.50 fee will be charged as well (please indicate if you need a SATURDAY delivery in our COMMENT text box in the BILL TO section).
SHIPPING RATES
Our shipping rates are determined by the total weight of your order and the postal zip code to
where your order is being shipped. Unlike most companies who base their shipping
charges on total dollar value, we use current UPS and FEDEX shipping tables.
There are no hidden shipping costs. In the event no one is home to receive your order, we
strongly recommend you send your package to a business address to insure
delivery. Sending your package to a commercial address will also guarantee a
speedy arrival.
If you have questions regarding our shipping methods or policy, please email us at order@cajungrocer.com. We’ll get back to you within 24 hours. For all EXPRESS orders received by 12 pm (CST), your order will ship the the same day whether it's NEXT DAY or 2DAY air.
PERISHABLE FOODS
When ordering fresh foods, your total perishable order must be a minimum of 5
pounds (any combination of fresh foods). We use plenty of dry ice and a
reusable, custom branded insulated cooler - a packaging combination that will
insure your products arrive frozen and in excellent condition whether you choose
Ground or Overnight as your shipping method.
If you are selecting Ground delivery to ship your perishable foods, your package will be delivered in 9 business days or less from the day we receive your order. If you need your package delivered for a specific date, please advise with a date in the "Comment" box when checking out. You'll see the "Comment" box right after you complete your "Bill To" information.
We
encourage perishable orders to be delivered to a business or commercial address.
CajunGrocer.com is not responsible or liable for deliveries where the customer
is not available to receive the order. All perishable food orders are final.
If our Overnight courier fails to deliver your package on time (and your
perishables are spoiled), you will receive a refund for your order and shipping
charges incurred. There are no product or money back guarantees on GROUND
shipments. Please note that we do not ship perishable foods over the weekend.
For live crawfish orders, we recommend you have your crawfish delivered the day
before or the day of your boil via FedEx. For more information on how to keep
your crawfish in good condition once your receive them, click on the details
page for the crawfish quantity you are ordering.
KING CAKE SHIPMENTS
King Cakes are only sold Jan 6. through March (every year).
Please note that the price for King Cakes includes shipping and handling. King Cakes do
not require a 5 lb. minimum. All King Cake orders placed before 12:00 p.m. (CST)
on Monday through Wednesday will ship the following day FedEx Next Day.
Orders placed Thursday thru the weekend will ship on Monday. For multiple "Ship
To" addresses, call us at 1-888-272-9347.
EMAIL
NOTIFICATION
After you shop and checkout, you will receive an email notification stating that
your order is in process. We will then proceed to pick and pack your order for
shipment. If all items are in stock and are ready for shipment, your credit card
will be processed. Once the order has been shipped, you will be notified via
email with a tracking number. For Overnight deliveries, tracking numbers are not
provided via email.
TRACKING YOUR ORDER
Depending on your delivery address, with UPS Ground Service your order may be
delivered in 2 to 5 business days. For your convenience, to track your order go
to
http://www.ups.com/tracking/tracking.html. Simply fill out the UPS tracking
box with your tracking number and receive real time information on when you can
expect delivery.
INTERNATIONAL ORDERS
At this time, our shopping cart does not accept international orders. To place
an overseas order, please email us at
order@cajungrocer.com including the item number(s) and the respective
quantities for each item. Be sure to include a "Ship To" so we can respond with
a shipping rate. That's the first step. Further instructions are provided when
you agree to purchase the order.
BACK-ORDERS
If an item is out of stock, we will contact you via email asking if you would
like to back-order that item, or if you would like us to forward your order
immediately. Back-ordered items generally arrive in our warehouse within 1 to 4
days. If you choose to back-order, we will proceed with shipping your original
order and will bill your credit card for those items being shipped. After we
receive new stock, we will then ship your back-order and will bill your credit
card accordingly, along with new shipping charges.
Shrimp Boil
Louisiana Gulf Shrimp season is in high gear. In fact, we're shipping premium fresh gulf shrimp. Our premium wild gulf shrimp are caught off the Louisiana coast. We package our shrimp in 5 lbs. blocks or 20 lbs. IQF packs. If you haven't tried Gulf White Shrimp, then you've never had any shrimp at all. Our shrimp has more flavor than any prawn out there. Try it, you will not be dissappointed.
May we suggest you try our delicious mini crawfish pies, boudin, or andouille sausage. If that's not enough, then round out dinner with a fantastic Turducken. Also available are hard-to-find fresh foods, like fresh Louisiana turtle soup. We offer a complete line of crawfish seasoning to make your crawfish boil just right. Not in the mood to peal your left over boiled crawfish? We’ve got packs of fresh Louisiana crawfish tails, ready to make that delicious home made crawfish etouffee
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